M: hello
S: hi
M: I have a concern about a package arrived today from your company
N: Oh, what was the mess?
M: I ordered a watch from you. It arrived with the package almost unpacked and unattended and the clock box was scratched and the clock was unpacked in the box.
This is inadequate. I am very dissatisfied and disappointed
N: I'm really sorry I don't know what happened, something unexpected!
I will ask that the parcel be re-changed and this time it will be in good condition.
M: Thanks for the kindness