there was not any other available, although we had booked it in advance. Furthermore, we were forced to leave at 10 p.m because someone else had also booked the same table. Secondly, we had to wait for nearly half an hour to be served and after the long wait we were obliged to change our minds and ask for meat because there was no lobster left. In fact, only three out of the seven main courses were available. I would also like to point out the incompetence of the service because the waiter spilled the sauce over my friend's dish even though we had asked him not to do so. To make matters worse, there was no response when I asked to speak to the manager of the restaurant so I have been forced to write to inform you of these unfortunate incidents. I very much hope that in future you will note these mistakes in order to prevent them from happening again and I am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors should I not receive compensation within the next days. Yours faithfully, Carmen Pliego 7. Read the situation below and help your friend to write a complaint letter to the shop where she had purchased the pair of trousers. Do not write more than 250 words. Your friend who is quite trendy and into fashionable clothes went up to London to get something special for a Blur concert. She got some leather trousers which cost a fortune and went to the concert. She phoned you the next day to tell you about the terrible end to the evening - she bent down to pick something up and her trousers split right down the seam at the back! She was so embarrassed - you said they must have been too small or she had danced too wildly, but she insisted they were her size and fitted perfectly. Complaint letters Effective complaints letters should be: concise, authoritative, factual, constructive, and friendly. Good complaints letters have these features: EDOS Concise letters can be understood quickly. Authoritative letters - letters that are well written and professionally presented have more credibility and are taken seriously. Factual letters enable the reader to see immediately the relevant details, dates, requirements, etc., and to justify action to resolve the complaint. Constructive letters - with positive statements, suggesting positive actions encourage action and quicker decisions. ■ Friendly letters - with a considerate, cooperative and complimentary tone are prioritised because the reader warms to the writer and wants to help. CONNECTIONS 87,,,,ex 7​